Returns & Refunds Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Please note we are not responsible for return postage costs. In addition, you will be charged a 20% re-stock fee upon arrival of the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact us before sending any return — do not send your purchase back to the manufacturer or to our mailing address without prior approval. Email us at support@mythicalwoods.com, use the contact form, or reach us via online chat, and we'll inform you of the best return address.

Partial refunds (if applicable)

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5–10 business days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@mythicalwoods.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mythicalwoods.com, use the contact us form, or reach us via online chat, and we'll inform you of the best return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a store credit for the value of your return once the returned item is received.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Return Shipping

To return your product, send us an email at support@mythicalwoods.com, use the contact us form, or reach us via online chat, and we'll inform you of the best return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.